UK Turbo Performance LTD

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To celebrate our new site launch, we’re offering free UK shipping on turbos and an incentive scheme!

We will offer a 5% refund upon successful completion of a Google review.
We will also give a further 5% off upon completion of data, dyno graphs etc with supported media posts. Please contact via email for more details.
Offers not available with Klarna Payments

Free UK shipping incentive scheme!

5% refund for Google reviews.
Further 5% off for data, dyno graphs with social posts.
(Offers not available with Klarna Payments)

Privacy Policy

Privacy Policy for http://www.ukturboperformance.co.uk

1. Introduction

Welcome to http://www.ukturboperformance.co.uk. UK Turbo Performance LTD is committed to protecting your privacy and ensuring the security of your personal data. This policy outlines how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable laws.

2. Data Controller

UK Turbo Performance LTD Email: uk.turbo.performance.ltd@gmail.com

3. Information We Collect

We collect information to process orders, improve your experience, and provide relevant services. The data we collect includes:

  • Personal Identification: Name, address, email address, phone number.
  • Payment Details: Billing address, payment card information (handled securely by our payment processor; we do not store full card details).
  • Account Information: Username, password, order history, preferences.
  • Vehicle Information: Make, model, year, engine type, and other vehicle specifications necessary for compatibility checks.
  • Technical Data: IP address, browser type, operating system, cookies, and website usage data.
  • Communication Data: Records of correspondence, including emails and customer support interactions.
  • Marketing Preferences: Consent to receive marketing communications.
  • Shipping Information: Delivery address, shipping instructions.

4. How We Use Your Information

We use your data for the following purposes:

  • Order Processing and Fulfilment: To process and ship your orders, manage returns, and provide order updates.
  • Account Management: To create and manage your account, track orders, and provide customer support.
  • Customer Service: To respond to inquiries, resolve issues, and provide technical assistance.
  • Product Compatibility: To verify the compatibility of turbochargers and accessories with your vehicle.
  • Marketing Communications: To send promotional offers, newsletters, and updates (with your consent).
  • Website Improvement: To analyze website usage, optimize performance, and enhance user experience.
  • Legal Compliance: To comply with legal obligations, prevent fraud, and protect our rights.
  • International Shipping: To provide information to shipping and customs agencies for international orders.

5. Legal Basis for Processing

We process your data based on:

  • Contractual Necessity: Processing data to fulfil orders and provide services you requested.
  • Legal Obligations: Compliance with applicable laws and regulations.
  • Consent: For marketing communications and certain cookies.
  • Legitimate Interests: Improving our services, preventing fraud, and ensuring website security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings or our cookie consent banner.  

7. Data Sharing

We may share your data with:

  • Payment Processors: To securely process payments.
  • Shipping and Delivery Companies: To deliver your orders.
  • Marketing Platforms: To send marketing communications (with your consent).
  • Customs and Shipping Agencies: For international orders.
  • IT Service Providers: For website maintenance, security, and data storage.
  • Legal Authorities: When required by law.

8. International Data Transfers

For international orders, your data may be transferred outside the UK and EEA. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

9. Data Security

We implement robust security measures to protect your data from unauthorized access, disclosure, or alteration.  

10. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting obligations.

11. Your Rights

You have the right to:

  • Access: Request a copy of your data.
  • Rectification: Correct inaccurate data.
  • Erasure: Request deletion of your data.
  • Restriction of Processing: Limit how we use your data.  
  • Data Portability: Receive your data in a portable format.
  • Object: Object to certain processing activities.
  • Withdraw Consent: Withdraw consent at any time.
  • Complain: Lodge a complaint with the Information Commissioner’s Office (ICO).

12. Marketing Communications

You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at uk.turbo.performance.ltd@gmail.com.  

13. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes.

14. Contact Us

If you have questions about this policy, please contact us at:

uk.turbo.performance.ltd@gmail.com

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